Refund Policy

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TABULA RASA CLEANING SERVICES LLC – Residential Cleaning Services

Effective Date: 7/9/2025

Last Updated: 7/9/2025

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Satisfaction Guarantee

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We stand by the quality of our work. If you’re not satisfied with your cleaning, please notify us within 24 hours of service completion. We will return to re-clean the affected area at no additional charge.

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Refund Eligibility

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Refunds may be issued under the following conditions:

• Services were not performed as scheduled and cannot be rescheduled.
   

• A re-clean was not possible or did not resolve the issue.
   

• The client canceled with proper notice (see Cancellation Policy).

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Non-Refundable Situations

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Refunds will not be issued in the following cases:

• Notification of dissatisfaction was received more than 24 hours after service.
   

• Client was unavailable to provide access to the property (lockout).
   

• Service was completed as requested but expectations were not communicated clearly.
   

• Cancellations with less than 24 hours’ notice (see cancellation terms).

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Cancellation and Rescheduling

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• Cancellations made with at least 24 hours’ notice are eligible for a full refund or reschedule.

• Cancellations made with less than the required notice may incur a fee or be non-refundable.

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Processing Refunds

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• Approved refunds will be processed to the original payment method within 7–10 business days.
   

• Refunds will reflect only the portion of the service not completed or resolved.

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How to Request a Refund or Re-Clean

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Please contact us within 24 hours of your appointment:

Include your name, service date, and a description of the issue. Photos (if applicable) help us resolve the matter quickly.

 

TABULA RASA CLEANING SERVICES LLC

[603-339-9810] | [tabularasacleaningservices@gmail.com] | [tabularasaclean.com]